Reviews from our customers
See how we take care of our customers' experience with reliability, top quality and more
I collected multiple estimates from various companies to replace an HVAC system that stopped working and was considered no longer cost-effective to repair. Berkeys' estimate wasn't the lowest $ amount, but they provided the most thorough inspection and were the most trusted company. After applying for and being approved for financing through one of Berkeys' affiliates, the installation was scheduled at our convenience. The technicians showed up at the promised time, and completed the installation well within the allotted time. After the installation was completed, the lead technician went over the entire installation with me, showing me how to operate the new thermostat, and demonstrating how to replace the new filter. They left our home just as it was when they arrived.
~ Jim G
I had the issue of the kitchen sink backing up into the other side of the sink. Had It happen before, needed the drain vent cleaned out that was on the roof. Calle d Berkeys on the suggestion by Mom. Got the next available service after explaining what I needed. Man should up and started on the in side drain in my kitchen. Not really what I looking for, but he told me that if that worked it was actually cheaper. So why not. It didn't really work all that well but it was enough that I could clean my dishes. He came back 2 days later, weather affected him coming back sooner, and did the roof vent. Only charged me for the roof cleaning and went over how to prevent it happening again. I liked it enough that I am signing up for their annual service plan.
~ william s
Our experience with Mark Derby could not have been any better. For starters, Mark was friendly,courteous, professional, and very competent. He explained everything in detail and answered all of our questions completely and patiently. We had a terrible time consuming struggle with the credit bureau unlocking our credit report (frozen due to multiple hacks of our data). It was 6pm and took over an hour to unlock. Mark could not have been more patient. This even though he and his family were leaving very early the next morning to drive eleven hours to visit family for Christmas, and his drive home from our home was an hour and a half. Mark also rushed our installation into two days to accommodate our travel plans. We would recommend Mark and Berkeys to everyone.
~ robert b
Woke up to water flowing out of my garage after my water heater tank sprung a leak. Berkeys came out, gave me a quote and the new water heater was installed the next day. I watched the entire process and learned quite a bit from the two installation techs. They were both polite, knowledgeable and worked quickly and efficiently as a team. As the water heater was 20 years old, there were several items that needed to be brought up to code. They also installed PVC piping from the drip pan right out of my garage so if it leaks in the future all the water will be directed away from my home. I would highly recommend Berkeys for water heater replacement. They might not be the cheapest, but they were reasonable and you ultimately pay for what you get.
~ Sarah R
Our daughters bath room tube, toilet and our kitchen sink backed up and we were having trouble getting it unclogged. So, we called Berkey's Plumbing. They were at first not able to come out until Monday, Sept. 28th, but later in the day they called us and said they had cancelation and were able to come out before 4:30 pm on Sat., Sept. 26th. Kevin was very polite and professional. He kept us informed of what he was doing to fix the problem and even showed me what had caused the problem. Plus how to try to keep it from happening it again. When he left, he left the are just the way it was when he came. In other words he picked up everything and made sure the area was very cleaned from all his work. This is why we use Berkey's for our Plumbing, AC, and Electrical Repairs!
~ J D
Although I have not had the work done just yet I felt obligated to at least review the estimate appointment. Derrick O came out and was extremely professional, respectful and highly educated in the realm of plumbing. I got a bid a day before from a competitor, where I was misinformed and was not provided much explanation aside from a very LARGE repair estimate. Although the estimate was just as large with Derrick he provided extreme detail into not only the process but how we came to where we are. Although I am not happy with the amount, I felt very comfortable agreeing since I was provided with such knowledge and care. He takes great pride in his work and efforts and it truly shows! Great Job Berkeys hard workers are hard to come by but Derrick far exceeds those expectations!
~ Jesse S
We've used Berkeys for years for both air conditioning and plumbing, and always been very happy with their service. Recently we had an extensive water loss at our property and Berkeys was there for us the entire way. They diagnosed the issue, made clear recommendations for the repairs, and did all the plumbing work along the way. They interfaced directly with the remediation company and made the process easy for us. When putting everything back together, they went above and beyond to accommodate our budget, timing, and other requests. They were flexible, punctual, and always pleasant. They showed up when they said they would and did the work as promised. Zac and Andy were key in making all this happen. I highly recommend this company; they do quality work with integrity.
~ Tyler H
Amazing Company!
I needed to connect my grill to the natural gas line in my back yard. I called Berkeys and they immediately responded and accommodated my schedule. They sent sa technitian after hours to check the issue.
Michael arrived on time and I was notified in advance about his arrival. I was pleasently surprised by his clear communication skills and friendly personality. He was very professional and respectful of our home privacy. He did a thorough job assessing the compatiblity of the equipment and was able in 5 minutes to produce a fair estimate for the job. The company did not charge anything for this assessment and customer service both on the phone and in person was nothing less than AMAZING!
I will be back !!!
Thank you,
Bashar Alshareef
~ Bashar A
2023-03: Lonnie Hale from Berkeys worked on our main sewer line. He explained that the plumbing would require more significant work and scheduled that, for the next morning. Lonnie was very helpful.
2020-12: Jose Castro from Berkeys worked on unclogging our main sewer line. He explained the whole process, discussed the options, and worked on the issue very quickly with his assistant, using both an underground camera system and a powered drain cleaning machine. The entire job took about an hour, and during that time he used the camera to inspect the internal pipework and showed me the results of the work too. They cleaned up the worksite completely when they were done. The entire service was very good value. We are completely happy with the results.
~ Robert S
Chris Smolik was the electrician that helped me out during after hours and he was absolutely AMAZING! He was extremely professional, on time and most importantly very knowledgeable about his field and more! Being a first time home owner, it’s overwhelming when the slightest thing goes wrong. Chris was very patient and kind enough to take the time to educate me on the basics. He successfully fixed the issue with my breaker panel. I never felt rushed and he walked me through everything with detail. Chris is very down to earth and is passionate about his job! You can tell he genuinely cares and enjoys helping people. Berkeys should be proud to have him on their team! Chris, I hope you write that guide book for new home owners! It would do great! Thank you for your help, time and guidance!
~ Yra O
I needed someone to repair a pipe that burst in my master bathroom...& the timing couldn't have been worse - 2:30am in the middle of an ice storm! The water was shut off & couldn't come back on until it was repaired. So no toilet flushing or showering, etc... It was Wednesday & a few other companies I called said Saturday was the earliest they could send someone. That wasn't going to work for me, so I called Berkey's for one last try & they put me in contact with Mack, who drove 60 miles in the middle of the night, in the sleet!! He had the problem fixed & my water back on in less than an hour! He definately went above & beyond expectations! Im a new first time home-owner & i dont believe i'll be needing to call anyone else in the future.
~ nikki p
I hardly ever write reviews but I needed to write this one! We had Daniel out tonight at my parents house and he was just phenomenal. The toilet in my parents house needed to be replaced but there was an issue with installing it. My parents have had 4 other plumbers come out, look at it for a few minutes, tell them they needed to buy a certain tool needed and left. DANIEL came in, checked it out, talked to my dad and answered every question asked (it was a lot my dad likes to talk.) and then preceded to let us know he could take care of it. All of the other plumbers said it would take 3-4 hrs, Daniel was done in less than two. He was super respectful, very diligent and just amazing all around.
We really appreciate ya’ll and Daniel’s hard work!
~ Ana K
Tren is the best tech from any function at Berkeys that I've encountered. He was personable, funny, and extremely diligent in understanding the history of activity/repairs on both of my HVAC systems. He inspected the ducts in attic and the vents throughout the house at my request because of dust throughout the house and gave me a good quote and complete explanation of the process to clean and sanitize them. Because of his great attitude and confidence, I have total trust in his recommendations and immediately scheduled the duct cleaning. Yes, the cost will be higher than what the carpet cleaning companies charge but the scope and quality of work is much more from Berkeys. Tren should definitely be recognized for his awesome customer service.
~ Patsy M
Clayton was our technician and he was awesome. He showed up in a timely manner, super professional, and thoroughly explained everything to me before starting any work. We had an issue with our shower drain being clogged with a metal device in which we Clayton was the 4th plumber to work on this issue. He was at our house for at least 6 hours but finally he was able to clear the drain!! This has been the most frustrating situation for our family and I know Clayton probably has never seen a situation like this but he was determined and got it done! He had to cut a small hole in the ceiling but he made sure it was super clean and he cleaned up any mess before he left. I would highly recommend this company and CLAYTON, they were timely, professional and the pricing was reasonable.
~ Erica S
Berkey Heating and Cooling - I called this company Berkey Magic ( Make a great impression on customer). They always provide experiential customer service. The Technician , Darius who came to do fall tune up on my heater was very professional , courteous and knowledgeable. He was very prompt and took Covid precautions. They always go beyond call of service and do job since last 3 years I have using them. Berkey does not try to exhort you and charge you for services you don’t need . Berkey’s Technician will show you what is going on with your system unit so you can make an informed decision regarding any repair or replacement. . They try to work with you on prices. I am extremely happy with this company and will recommend them. Kudos for always taking time to do a good job.,
~ Susan D
Until 2023 I used a few plumbers with one leaving me high and dry in the middle of a major master bathroom remodel. That is NOT what you want for your go-to plumber.
Since 2023 I’ve used Berkeys for every plumbing call. From a simple sewer backup to rerunning water lines in the laundry room and converting old leaking soldered lines to the new pex setup, they knock it out.
I’ve recently started using them for electrical issues including replacing electrical outlets installing a whole house surge suppressor and repairing aging aluminum wiring circuits.
If they have a team who can handle the issue, I call Berkeys. They are quick to get you on the schedule, keep you in the loop as the technician is heading your way and always ensure the job is done correctly.
~ Jeff G
Berkeys culture certainly must be to hire kind, professional, and knowledgeable people who have a passion for what they do. That is my experience with each of Berkey’s’ staff that I’ve been in contact with. You do not need to look further for someone you can trust to advise and perform work at your residence.
Nick Giacomazzi, licensed electrician with Berkeys, completed the relocating of our upgraded breaker panel and electrical meter; additionally, upgrading switches and plugs. Nick worked seamlessly with Oncor and our city inspector. My husband and I couldn’t be happier to have Nick work on our home. He is a wonderful, knowledgeable, talented, trustworthy, professional person. Nick Giacomazzi will be coming back very soon to do more upgrades and make safety improvements to our home.
~ B S
Fist time I've ever used Berkeys. Lighting struck my house last night and caused a gas leak in one of my gas lines. Berkeys sent Kevin Tolbert to investigate the leak and he was AWESOME! Kevin sweated his rear off in my attic looking for the leak for almost 2 hours. His skills and knowledge in plumbing led him to find the leak quickly. He gave me a few options on how to fix it. Option 1 would've cost me over $3000 and option 2 would cost me just under $1000. His honesty was very much appreciated! His integrity led me to sign up for all of Berkey's maintenance services, and they are coming out in a couple of days to check the electrical in our home. Nice to know that we have an honest upstanding company to tackle all of our HVAC, Plumbing and Electrical needs! Thank you Berkeys!
~ Chance3191 H
I've used Berkey's for HVAC for over 2 years now. I am very happy with them now. Initially (spring of 2024) I had a burning smell that the Berkeys tech and his boss would not address for 6 months. However, after environmental testing results showed chemicals in the air that could pose an environmental health issue to me, I paid my HOME CONTRACTOR to diagnose the problem. He quickly found it to be some type of chemical spill on the air handler that was burning. Upon escalation to Berkeys' upper management, the air handler was replaced and the smell stopped. To date, the technicians assigned to me have been excellent. I had banned the bad tech & his boss from ever coming onto my premises and to my knowledge they no longer work for Berkeys.
~ Joan R
We were having a problem with one of our electric outlets which had become blackened. We feared it might catch fire. I called Berkeys at 10 am on Friday, suspecting
they probably wouldn't be able to make it over until Monday. The sweet receptionist said she would contact someone and let us know when they were 30 to 45 min. away. Much to my surprise, Nicholas and Preston were over within 2 hrs. of my initial phone call. They were professional, considerate efficient and listened to our concerns. They found the problem and quickly repaired it. It took less than an hour. The price was very reasonable. It was our first time using Berkey but it won't be our last. A big thank you to Nicholas and Preston. What fine young men!
~ Joan
I am a MVP Member which I strongly suggest you be a member of because of the advantages allowed you. I called Berkeys last night to say I had no hot water. The representative booked me for today. Berkeys called me 45 minutes prior to the plumber's arrival then sent an email with the plumber's photo and history with Berkeys. I say all this because this is important to me.
Now with the excellent service provided by the plumber. He checked out my water heater to learn the problem which was with the leak detection device closing the hot water valve to our townhouse. After checking several items it was determined that leak detection device needed to be replaced (the device was several years old). After replacing the device, the plumber made sure all was well with his remove and replace work. Now I have hot water, yea!!
~ Micheal G
Matthew arrived on time, after hours, 8:30 PM on Thanksgiving Weekend to boot, and saved the day! My new pipe installed recently in the guest bathroom was leaking EVEN when we turned the water off at the street! Ruined my brand new vanity, and was leaking downstairs into my breakfast nook! I had bowls everywhere! Matthew explained what the problem was, provided the estimate if he was correct and another if more work was required. He was friendly, and efficient! The cost was incredibly reasonable in my opinion and Berkey's will be my go to for any plumbing, AC or electrical needs from now on! Thank you so much Matthew, I was a wreck yesterday! My son wasn't kidding when he called you our savior!!
~ Donna E
Jerry Smith recently came out to diagnose the issue with our electric tankless hot water heater. He quickly discovered that the unit needed to be replaced. He patiently reviewed all of our replacement options, patiently answering our questions along the way. Then, Jerry quoted us a firm price for the option we chose, which was the price we ended up paying. We have had experiences with other companies in the past where we had to pay more than the price that was quoted.
During installation, there were a couple unexpected hurdles. Jerry and his crew calmly navigated each one, until the unit was properly installed and operating as it should.
I would not hesitate to trust Berkey's again with my plumbing issues. I highly recommend them.
~ Kent B
I initially contacted a tech to come out that was recommended from the manufacturers website. I was quoted for repair of both the motor and capacitor + $80 trip fee. I then reached out Berkeys and my guy Noel immediately told my me it wasn't the motor. He even tested it out before I even agreed to the repair. Long story less long, I should have called Berkeys first. The top notch customer service from the booking process to the follow up text and phone call informing me of the techs arrival, all the way to the super personable (and knowledgeable) energy from Noel was second to none. Proud to say I'm a member of the Berkeys family. You've got a customer for life! [Not to mention saved me $500 on the RIGHT repair]
~ Charles H
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